We all know that the postal service is deteriorating rapidly and it is accepted that most things that are posted these days will never reach the right destination. It seems however that the poor service also extends to basic communication of annual price increases.
In amongst all the chaos and other publicity The South African Post Office has implemented an increase across all categories effective 1 April without any public notice to the users or the staff. The increase is more than double the current inflation rate and this despite the dwindling levels of service being offered.
View the rates card here
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Dysfunctional Post Office jacks up prices
The South African Post Office’s annual rates increase has occurred without much publicity both through the media and at Post Office branches around South Africa.
The increases took effect on 1 April, with most basic postal services increasing by between 30c and 70c.
The Post Office did not publish any press release and its rate card is not easily visible on its website, while there are allegedly no brochures in its branches around South Africa.
Small ordinary mail increased from R3 to R3,30 (an increase of 10%), medium mail from R5,95 to R6,55 (10,1%) and large mail from R7,30 to R8 (9,6%).
Fin24 user Nick Collins said he was frustrated that the Post Office had not communicated the price increases with the public.
“A week after the postal rates increase, we have yet to find out what the new prices are,” he said. “No Post Office has the pamphlets, or knows the prices.
“We inquired at a Post Office for the new brochure, but were told to go to the government printing works website, which doesn’t have it.”
Collins said the rates were not on the Post Office website, but the rates card is actually buried under “frequently asked questions” and is not easy to find when landing on the homepage.
Sapo spokesperson Johan Kruger said that he will alert the Post Office tellers to the location of the online rate card to ensure they give customers the right information.
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